CheetahÔ Inbound Call Handling system

The TCS Cheetah Inbound Call Handling system is an easy-to-use WINDOWS 2000, PC-server computer telephony system that allows each agent to handle queues of incoming calls more productively and efficiently than in a manual environment.

ü East to startup and shutdown.

ü Easy to learn, user-friendly full-color graphical screens.

ü Easy to use customized agent data entry and call handling screen.

ü Agent(s) telephone or headset beeps to alert when caller is connected.

ü Pops-up caller information and the number dialed onto agent(s) screen.

ü Provides agents with client-specific questions, prompts and data-entry fields.

ü Automates as few as 1 agent or as many as 32 agents to handle inbound calls.

ü Uses ANI and DNIS to determine caller ID and number-dialed information.

ü Uses INTEL and Microsoft state of the art computer telephony components.

ü Connects to Analog or digital lines.

ü Changeable number of callers in hold queue.

ü Stores hundreds of easily changed and recorded hold messages.

ü

Call 800-777-7741

www.cheetah-dialing.com

©Total Call-center Solutions, Inc. 2004

On-screen, Inbound calls totals, call result, disposition, call durations.

ü Comprehensive print out reports by agent, date, time of day.

ü Automatically creates an EXCEL database of all calls, results and data entered.

ü Fully functional as office server/workstation when not handling inbound calls.