|
|
|
|
Needs
only 2 "Contact-Agents" and
1
“Filter-agent”
|
|
|
60
Target-contacts/hour
|
|
|
6
Lines per Agent ratio
|
|
|
900
Calls per hour
|
|
|
Agents
work the important Target-contacts/Right-party only.
|
|
|
Significant
increase in Inbound calls
|
|
|
Labor
Cost: $60,000
per year
Savings of $60,000 per year!!
|
|
|
|
|
|
|
|
Needs
6 Agents
|
|
|
40
Target-contacts/hour
|
|
|
2
Lines per Agent ratio
|
|
|
600
Calls per hour
|
|
|
Agents
must handle Answering Machines, Wrong #s, Non-contacts.
|
|
|
No
increase in Inbound calls
|
|
|
Labor
Cost: $120,000 per year ($20,000/year/Agent
average)
|
|
|
