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Increases
agent productivity by 100% OVER traditional Predictive dialer.
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Scaleable
from 1 to 96 agents.
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One-year
on-site parts and labor warrantee.
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System
designed and built around industry standard Intel/Dialogic computer
Telephony cards.
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User
changeable Digital voice Messages.
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Multiple
Campaigns/calling lists.
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System
detects dialed Touch-tone responses allowing your message to be
replayed or branch to another.
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Account
Ownership - Contact-agents handle their own accounts.
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Unlimited
client/campaign-specific messages.
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Remote
Access for engineering updates, maintenance through installed "PC
ANYWHERE".
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Full-color
Supervisor/Manager GUI (Graphical User's Interface).
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TCP/IP
network protocol with Wireless network option.
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Internal
MS-ACCESS Database.
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Easily
upgradeable- Programmed with most common programming language - VISUAL
BASIC .
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ODBC
compliant- Works with any Windows or DOS based existing account
databases.
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Incorporates
Intel's CT ADE - The Computer Telephony (CT) Application Development
Environment (ADE) programming interfaces.
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Configurable
for all Calling list formats and media.
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Security
level passwords for Managers and Agents.
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"Auto-Pace"
predictive dialing algorithm automatically adjusts abandon/contact ratio
or can be Supervisor controlled.
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At-home
Manager Access/Campaign set up and daily start-up.
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Detailed
On-screen, real-time List/Agent results.
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Remote/resident
system diagnostics.
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Permissible
calling times compliance.
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Agent
Audio/video Monitoring .
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Robust,
reliable, fault-resilient Computer Telephony grade Server P.C.
platform.
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Robot
intercept (SIT) coding.
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Fast
Pentium 4 processing/ Windows 2000 Operating System.
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Date
and time call-back scheduling.
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1GB
RAM, 80 GB Minimum Hard drive, 3.2 Ghz processing.
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Contact-agents
work directly in your Collections or Telemarketing database screen.
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Works
with Analog, T-1 or E-1 lines.
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No
"Hot-Key"-called party data appears automatically!
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Works
with or without PBX.
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Configurable
for Voice over IP (VoIP).
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“Text-to-Speech”
Technology.
Speaks
Names, dates, times, dollars, account numbers etc.
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Speech
recognition Technology Recognises contact’s verbal response to
questions.
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Inbound
calls handled with Dialed Number Identification Service (DNIS) and Automatic Number
Identification Service (ANI). Skills Based Routing.
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Automatically detects answering machines for
appropriate message response or screening.
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