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Message
Dispensing IVR dialing
Predictive dialing
Cheetah™ Predictive dialing
system
The TCS Cheetah Predictive
Dialing system is a WINDOWS 2000, fully-integrated Outbound and Inbound
predictive dialing system.
During Outbound
calls, the
Cheetah system dials over multiple telephone lines from lists of accounts
from your database system. Upon detection of a "live voice", the
system connects the telephone line to your Agent’s headset, simultaneously,
the full account account information regarding the called party appears on
the Agent’s P.C. screen. Cheetah connects your agents to only
those calls which produce a live contact. Rapid dialing occurs automatically. Cheetah detects the
quality and category of each call.
Busies, No-Answers and Telephone Company Intercepts are screened out
from your Agents and intelligently processed for later re-call when
applicable. While all
obstacles to a live contact are being acted upon by Cheetah, agents are
communicating with 5 times as many people. The resulting productivity increase equals unprecedented
cost benefits.
Incoming calls are handled by Cheetah using Automatic
Number Identification (ANI) and Dialed Number Identification Service (DNIS)
and connects the caller to a specific agent or group of agents. Caller
data is automatically displayed on your agent’s screen along with necessary
prompts and scripts.
Cheetah's Best Feature:
In Outbound
calling, the TCS Cheetah Predictive dialer has an extra “Edge” in
efficiency and productivity that is not available in other dialing systems –
At any time during a call, your agents have an option to click on one of a
number of Pre-recorded, message or information buttons.
 When
your agent selects a message, Cheetah plays your digitally recorded message
to the called-party or answering machine and at the same time releases the
Agent to be available for the next dialer-generated call. While listening
to your message, the called-party can at any time press a button on their
phone to be connected immediately with an agent, Cheetah then uses “Skills-based-routing”
parameters to connect the called party to an available agent.
You get immediate on-screen, real-time feedback on calling campaigns
and comprehensive reports showing contacts, message responses, message
plays, call duration and line conditions. Any or all call results can be
easily uploaded directly to your database system. Multiple messages are
digitally created and stored on the Cheetah to allow tailoring of your
messages to your calling campaign. Complete Law compliance and call
parameter safeguards are standard on all Cheetah systems.
Cheetah™ High-efficiency dialing system
The TCS High-efficiency is a WINDOWS 2000,
fully-integrated, agent-filtered, dialing system. Cheetah has been designed
especially for outbound Telesales with the understanding that less than 30%
of calls result in Target or Right-party contacts!
Utilizing the efficiencies of pre-recorded messages is a great way to
overcome this problem, but more and more states are passing laws requiring
that all telesales or solicitation calls be connected immediately to a live
person. Cheetah complies with the legal requirements in these states by
having all calls handled by a filter-agent with the option to pass the call
to an agent or play a pre-recorded message.
Your agents talk to "Target-contacts"
Unlike traditional predictive dialers which pass all calls through to your
agents, the Cheetah High-efficiency system combines a
"filtering-agent" with digital messages resulting in a large
increase in agent efficiency and productivity.
 During a call run, the Cheetah
system dials over multiple telephone lines from lists of numbers from your
database system. Upon detection of a "live voice", the system
connects the telephone line to the "Filter-agent" headset.
Simultaneously, basic account information regarding the called party
appears on the Filter-agent's P.C. screen. If the Filter-agent determines
that they are talking with the "Right-party" or
"Target-contact" , the Filter-agent clicks on the "Agent
Transfer" button - the called party is then connected to one of your
Contact-agents with any account data from your database "popping"
onto your Contact-agent's screen. If the Filter-agent determines that the
called party is not the Right-party, they have the option of closing the
line or selecting and playing one of a number of your pre-recorded messages
- Thus ensuring that even marginal contacts get treated with as much
attention as a live agent would give.
Your agents talk to "Positive responses"
Using touchtone responses the called party can interact with Cheetah
through branching of messages. A "Positive response" will be connected
immediately to one of your agents. This method of use gives the highest
level of efficiency and the greatest qualification of leads.
This sequence of verifying the correct party, passing to a contact-agent or
starting the message, then releasing the line, gives one filter-agent and
two contact-agents the productivity of 6 predictive dialer agents !
Cheetah's Best Feature:
- the system can be run using the Filter-agent only. Whenever there are no
contact-agents available or if you are delivering a message where a
response is not required, the system selects the appropriate
campaign-specific message to play. One agent now has the productivity of 8
predictive dialer agents! You get immediate on-screen, real-time feedback
on calling campaigns and comprehensive reports showing contacts, message
plays, call duration and line conditions.
Multiple messages are digitally created and stored on the Cheetah to allow
tailoring of your message to your calling campaign.
Cheetah™ Message Dispensing IVR/ Autodialing
system
The
TCS Cheetah Message Dispensing IVR system is a WINDOWS 2000, fully
integrated, unattended dialing system with Text-to-speech and voice
recognition abilities.
The Cheetah MDS has been designed for companies and organizations
that need to contact large volumes of people in a short time. The MDS system automatically dials
and upon detection of a “live voice” or answering device, delivers one of
your pre-recorded messages. Based upon the called-party’s voice or
touchtone response, is able to branch to other questions or statements and
can even connect the call to one of your live agents, anywhere in the
world. Called-party voice messages can be recorded for playback and
transcription.
The MDS offers individualized flexibility with Multiple messages
digitally created and stored to allow tailoring of your message to your
calling campaign. MDS recognizes busy tones, no answers, answering machines
and disconnected numbers for maximum efficiency. A small 4-line system will
dial in excess of 4000 numbers per day! A scheduling feature allows for
automatic start and stop of calling campaigns. You get immediate on-screen,
real-time feedback on calling campaigns and comprehensive reports showing
contacts, message plays, call duration and line conditions. Any or all call
results can be easily uploaded directly to your database system. Multiple
messages are digitally created and stored on the Cheetah to allow tailoring
of your messages to your calling campaign. Complete Law compliance and call
parameter safeguards are standard on all Cheetah systems.
  
Applications of the MDS include:
ü
Lead Generation
ü
Appointment Reminders
ü Emergency
Notifications
ü Fund Raising
ü Market
Research
ü Collections
ü Etc.
Etc..
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